Privacy policy.

Effective Date: July 1, 2021
Last Updated: July 2026

This Privacy Policy describes how Become Whole, LLC ("Practice," "we," "us," or "our") collects, uses, and protects information gathered through our website ("Website"). This policy applies to all visitors regardless of whether you become a client.

This policy does not govern your protected health information (PHI) as a client. Information shared in the context of your care is governed by our separate Notice of Privacy Practices, which you will receive and sign as part of your intake process.

By using our Website, you agree to the terms of this Privacy Policy.

Important Notice: Our website contact form is not a secure or HIPAA-compliant communication channel. Please do not share protected health information — including your diagnosis, medications, treatment history, or insurance information — through our contact form or email. If you are experiencing a mental health emergency, please call 988 or 911, or go to your nearest emergency room.

1. Information We Collect

1.1. Information you provide voluntarily: When you interact with our Website you may provide your name and email address through our contact or inquiry form, your name and message when requesting a consultation, and your email address if you subscribe to practice updates.

1.2. Information collected automatically: When you visit our Website, certain information is collected automatically, including your IP address and approximate location, browser type and operating system, pages visited and time spent on each page, referring website, device type, and date and time of your visit.

1.3. Cookies: Our Website may use cookies to improve your experience. You may control cookies through your browser settings. Disabling cookies may affect certain website features.

2. Use of Information

2.1. Provision of Services: We use the information we collect to provide and improve our mental health therapy services, including connecting you with therapists, facilitating therapy sessions, and personalizing your experience.

2.2. Communication: We may use your contact information to communicate with you about your therapy sessions, account updates, promotional offers, and other relevant information.

2.3. Analytics: We may use aggregated and anonymized data for analytical purposes to understand how users interact with our Website and to improve our services.

3. Data Security

3.1. Security Measures: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

3.2. Confidentiality: We prioritize the confidentiality of your information and communications with our therapists. However, you acknowledge that the internet is not completely secure, and we cannot guarantee the absolute security of your data.

4. Sharing of Information

4.1. Service Providers: We do not sell, rent, or trade your personal information to third parties. We may share information with trusted service providers who assist us in operating the Website and practice — including our website host, analytics platform, email service provider, and practice management software. These providers are contractually required to protect your information.

4.2. Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, property, or safety of our users, employees, or others.

4.3. Third-Party Links: Our Website may contain links to third-party websites including Psychology Today and SimplePractice. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

5. Your Choices

5.1. Account Information: You may review, update, or delete your account information by logging into your account settings or contacting us directly.

5.2. Communications: You may opt out of receiving promotional emails from us by following the instructions in those emails. Please note that even if you opt out, we may still send you non-promotional communications related to your account or our services.

5.3. Your Rights Under Virginia Law

As a Virginia resident, you have the right to know what personal data we collect, to correct inaccuracies in your data, to request deletion of data you have provided, to obtain a portable copy of your data, and to opt out of the sale of your data (we do not sell personal data). To exercise any of these rights, contact us at joperations@becomingwholellc.com. We will respond within 45 days.

6. Children's Privacy

Our Website is not directed to children under 13. We do not knowingly collect information from children under 13. If you are seeking services for a minor, please contact us directly to discuss the appropriate process.

6. Changes to this Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted here with an updated effective date. Continued use of the Website after changes constitutes your acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Policy, please contact us at 830-273-5601.